We always cover the mountain guiding in our fee, check each adventure for whether transport, lift passes & accommodation are included or not. We provide group technical equipment such as ropes.
We don’t cover lunches, drinks, transport to and from the trip base. We do not provide personal climbing or ski equipment. Let us know if you need to hire equipment. Check individual adventure for details.
We will advise you on transport from the airport to the trip base.
Booking
An Adventure must be paid in full for a booking to be finalised.
In case of cancellation within 24 hours after booking, you will be refunded.
In case of cancellation more than one month before the starting date of the activity, 50% of the total payment will be refunded.
In case of cancellation less than a month before the starting date of the activity, 0% of the total payment will be refunded. Regardless of reason for cancellation.
We reserve the right to cancel a trip and refund you in full.
How to pay
Bank transfer
Pay via a bank transfer. We find Transferwise to be good for transfers from outside the EU.
For bank details:
Contact usCard payment through Action Outdoors (registered Tour Operator)
We’ll send you payment details on booking.
Contact usWhat potential extras should we budget for?
Depending on the adventure, accommodation may or may not be included. Check individual Adventures for details.
- Drinks & Lunches
- Equipment hire
- Airport Transfers
- Flights
- Accident & Rescue Insurance
FAQ
What equipment do I need?
We will mail you an equipment list on booking. Ask us if you have any specific questions.
How dangerous are these activities?
Are these activities risky?
Studies done by the Swiss on annual risk of death in mountain sports compared to annual risk of death in road transport in Switzerland came up with the following conclusions:
- High Mountain Sports ≈ 2 × the risk of death in road transport
- Rock Climbing ≈ risk of death in road transport
- Ski Touring ≈ risk of death in road transport
- Mountain Hiking ≈ 5 × less risk of death compared to road transport
(Extract from ‘Sports de montagne d’hiver’ © 2005 Edition du CAS)
A professionally qualified Mountain Guide will try to keep the risks down to what our guides associations consider to be socially acceptable risk levels. We carefully consider the conditions, terrain, group capabilities and aptitudes. We work to reduce the consequences of an accident (e.g. Avalanche transceivers) and build redundancy into our systems (e.g. 2 points on a rock climbing belay)
However, this does not eliminate the risk! Like driving your car, there are residual risks even if your car is serviced, you drive within the laws and take due care, you can still have a mortal accident.
The mountains are not a controlled environment, there are objective dangers. i.e. Seracs, Avalanches, Rock Fall and more.
Responsibility
Anyone considering participation in these activities must understand that these are adventure sports with real risks. You must take responsibility for your own participation.
What if the mountain conditions aren’t good?
Generally it is possible to still have a good day in the mountains when the weather is bad or conditions aren’t optimal.
Skiing in average snow conditions is part of high mountain skiing and often we learn a lot in average snow conditions. We don’t cancel or refund due to snow conditions.
Climbing and Mountaineering courses will always run regardless of the weather or conditions. We will do our best to find appropriate routes for the conditions. We can train skills, do a hut approach, or occasionally indoor climbing if the weather is very bad.
What if I hurt myself half-way through the trip?
We can’t offer a refund due to injured participants. We recommend a good travel insurance that covers such eventualities.
Am I expected to tip the guide?
If you felt a guide went out of their way and gave you a great experience, a tip is much appreciated. Guides don’t expect tips and understand that it’s easier for some guests to offer a tip than for others.
What to do in case of an accident?
It’s good to keep track of where you are on the mountain. Ask the guide questions so as to take an active role in the team and understand where you’re going.
In case of an accident of any kind always think about keeping yourself safe first and then take your time to consider secondary action.
Call: 112 in Europe
Tell the rescuers where you are, what happened, how many victims there are, what the weather is like there. They will generally guide the questioning. Keep calm and speak in short clear sentences.
Often the guide will carry a radio for rescue.
If you have a victim remember: Airway, Breathing, Recovery Position
Then very important: the COLD will put an injured person into a hypothermic state very quickly. Protect them from the elements.
Insurances
Your travel insurance must cover mountain rescue and if not take a complementary insurance. The BMC, Club Alpin Francais, Carte Neige do a good accident insurance. Insurance is mandatory for all adventures.
A European Health Card is a good idea to speed up getting in and out of hospital if need be. If you’re coming from outside of the EU, make sure your travel insurance covers medical expenses and repatriation.
Check carefully for “high risk sports” exclusions in your insurance. After an accident or injury is the worst time to find yourself with a large medical debt.
Alpine Energy Guiding is a guiding company and we ensure your protection on our all-inclusive adventures by working through our partner: Action Outdoors, a certified Tour Operator. Payment for all inclusive adventures will be made through Action Outdoors.
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